skivo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.
This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:
- Visitors to our website;
- Users of our website forms and application systems;
- People who email us;
- People who call us
If you have any questions or requests regarding our use of your personal information (wish to know what we hold, how we process it, update it or delete it), then please use the following contact details.
Telephone: +44 (0)1635 278847
Registered company address: skivo2 Ltd is registered in Scotland under registered number 356990 with its registered address at 10 Bankhead Crescent, Arbroath, Angus, DD11 2DP
We are committed to ensuring that your information is secure in accordance with the Data Protection Act 1998 and GDPR 2018. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
It is our policy that we do not use or disclose information about your individual visits to the site or information that you may give us when interacting with the services on the website unless required to do so by law or by the exceptions listed in the relevant sections of the privacy notice below.
As you browse through the pages of the website, the session cookie tells the website that you are the same person requesting the webpages and not a new visitor to each page. This cookie does not identify you personally and is not linked to any other information we store about you.
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These cookie are set and used by Google Analytics to gather information about your visit to our website.
Our website uses “Cloudflare”, a performance and security system. This cookie helps it determine trusted visitors to the website.
Our website uses “Wordfence”, a security plugin. These cookies help it distinguish between malicious visitors to the website and genuine people.
Web browsers offer control over cookies through the browser settings, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
We have a contact form on the website which you can use to make enquiries. We ask for you to fill in this form and provide us with your name, email, holiday chalet, telephone number, the preferred method of contact and enquiry message. This data is required to process and reply to your enquiry in a helpful and timely manner. When you submit the forms, your data is transmitted to us via email. The data is taken from the email and stored in our secure on-site database. The enquiry email is then deleted. The enquiry information is kept in our database until it has been fully dealt with. If the enquiry turns to a booking the detail will be stored with the booking. This information will not be shared with any third party.
In order to submit a job application to us, we ask you to email us your CV and photo. This data is required to process and reply to your job enquiry. Job application emails are stored in an email folder for potential staff. If the person is employed the data is taken and stored in our on-site database. Emails for successful applicants are kept for one season before being deleted. If an applicant is unsuccessful the email (and all record of the data) is deleted at the point a regret letter is issued to them. This information will not be shared with any third party.
Once we have agreed a booking with you we will ask you to fill in our online booking form. This contains name, email, telephone (home, work, mobile) departure date from UK, number of adults in group, number of children in group, where airport transfers will be from, preferred chalet, how you heard about skivo2 and finally guest details. Guest details asked for are the name, age (if under 18), room type required and dietary requirements. All this information is required for us to successfully allocate, process and secure the booking. The information comes to us in the form of an email. If the booking is accepted, we take the data from the email and add it to the relevant week’s booking spreadsheet which is stored securely in our internal systems. Additional information will be added to the booking sheet during the run-up to the booking with any subsequent information you provide us. For our records we keep details of the bookings for 7 years after your holiday. After this time all detail is deleted permanently. We do not share this information with any third party other than the transfer personnel who are given names, and contact details in order to be able to successfully pick you up from the airport. This information is deleted by the transfer personnel after the transfer has been completed.
When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to a certain page of the website. This information is processed in a way which does not identify you as a user and we do not make any attempt to find out the identities of those visiting our website. Cookie control can be used to prevent this (see cookie section above).
We hold client names and emails on our enewsletter mailing list. Over many years (prior to the 22nd May 2018) we have collected email address information from existing clients and contacts who have all expressed an interest in hearing about our services. We have never used purchased data or passed our contacts to a third party. We have always had a visible unsubscribe button on our enewsletters and stop sending newsletters when a user unsubscribes. As we have approached the implementation of the GDPR, we have conducted a thorough review and cleansing of our database of mailing list contacts and have since determined that we can continue to market to the remaining contacts under the lawful basis of ‘Legitimate Interest’.
Moving ahead into the future, rest assured, you will still receive the same service and communications just as you have always done, and your data will always continue to be held securely and treated with our absolute care and respect. You will have the right to unsubscribe at any time and can request information about (or correction/deletion of) the data we hold about you.
From the 22nd May 2018 all our online forms now contain an enewsletter opt-in clause and only persons contacting us that give us consent to be added to our enewsletter list will be.
People who email us
If you choose to send us an email (various email address’ are available throughout the website) the details you include will be held securely by our email provider. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. We may use the information provided in your email for the purposes of responding to your email and any personal information will be deleted once the enquiry has been processed. If we require to store your personal data in order to provide additional services (bookings etc), then we will ask for your consent before doing so.
People who call us
When you call us (our phone number is available on the website) we may make notes of your call in order to process the call. This may include taking personal details. The details taken will only be used for the purposes of processing the call and will be deleted once the call has been completed and processed. If we require to store your personal data in order to provide additional services (bookings etc), then we will ask for your consent before doing so.