outstanding ski holidays by skivo

skivo2 Limited has taken great care with all the arrangements that concern your holiday and the contents of our website. We ask you to read the following conditions carefully before completing the online booking form and making your deposit payment. If you have any queries regarding any of the following points please do not hesitate to contact us.

1. PAYMENT: Please complete the online booking form and arrange an initial non refundable deposit payment of £250 per person per week. This will confirm your provisional holding option. Our preferred method of payment is by bank transfer and details can be obtained from our UK office. Payment can also be made by debit or credit card via the telephone. If you are taking sole occupancy of a chalet then the required deposit will be equal to the number of beds in the accommodation or number of guests in your party x £250 (whichever is the greater number). The total balance of the holiday is due no later than 12 weeks prior to arrival in resort. If payment is not received within this period the booking may be treated as cancelled and we reserve the right to retain the deposits which have been paid. If booking within 12 weeks of arrival in resort the full balance payment is due and can be paid for by credit or debit card over the telephone or a bank transfer arranged.
2. CANCELLATION BY THE CLIENT: Notice of this is required in writing or will be taken as cancelled by the client if a no show in resort on the date of arrival. If the deposit only has been paid then this will be retained in full by skivo2 Ltd. If the full balance payment has been paid, then the cancellation charge is 100% of all monies paid (including the deposit). If the cancelled place is refilled by skivo2 Ltd at a later date the cancellation charges will still apply.  Please note that all notifications of cancellation should be made by email to tracey.dobson@skivo2.co.uk.
3. CANCELLATION OR CHANGE OF ACCOMMODATION BY SKIVO2 LTD: In the unlikely event we have to cancel your holiday, all monies paid to date to skivo2 Ltd will be refunded (except in the circumstances detailed below at condition 5). In the event that your specified accommodation becomes unavailable or we need to move you to another accommodation for business reasons (at the relevant adjusted price), skivo2 Ltd retains the right to offer alternative accommodation or change of holiday date. If you elect not to accept this alternative accommodation or holiday date then all monies paid to date (including your deposit payment) to skivo2 Ltd will be refunded. No other payment would be applicable in either of these instances and you should ensue that you have holiday insurance in place at the time of booking your holiday to cover reclaiming any other costs you may have incurred at the point of cancellation.
4. COVID-19 REFUND TERMS: This condition shall apply to any bookings taken by skivo2 Ltd for the 2022/23 winter ski season.  Provided payment has been made in accordance with Condition 1 above, in the event that UK or French Government travel restrictions imposed as a result of an outbreak of Covid-19 or similar virus prohibiting travel to Savoie are in place 24 hours before 00.01hrs on the date on which your holiday with us is due to start (departure date), you shall be entitled to a refund in the following circumstances and subject to the following conditions and limitations.
   Cancellation by the Client
   Notice of cancellation in writing must be received by email in the 24 hour period before 00.01hrs on your departure date addressed to tracey.dobson@skivo2.co.uk
   Cancellation by skivo2 Ltd
   In the event that skivo2 Ltd decide to cancel your holiday for reasons directly related to a pandemic (or a localised outbreak of Covid-19 or some variation / mutation thereof) and provided notice is given to you in writing in the 24 hour period before 00.01hrs on your departure date.  In the event that the holiday is unable to proceed in the circumstances prescribed in either of the 2 preceding paragraphs, the full sum paid by you will be refunded to you under deduction of £250 per person.  In the unlikely event of Covid-19 or any mutation / variation thereof having any impact upon your holiday with effect from 00.01hrs on your departure date, we regret that you will be responsible for any losses arising therefrom and the full price of the holiday remains payable by you.  We would advise you to take appropriate insurance cover for your own protection.  Similarly, if having tested positive for Covid-19 or some other variation / mutation thereof or you are required to self isolate rendering you unable to join us in the resort, no refund shall be payable by skivo2 Ltd.
5. DELAYS OR THE CONSEQUENCES OF UNFORESEEN CIRCUMSTANCES: skivo2 Ltd are not responsible for delays or the consequences of unforeseen circumstances arising outwith our reasonable control which render the provision by us of our obligations under this contract impossible or materially more difficult including, but without limitation:- Acts of god, flood, drought or other natural disaster, terrorist attack, armed conflict or breaking off of diplomatic relations, nuclear or chemical contamination, strikes or other industrial action. In the event of any of these, or any other unforeseen circumstances arising, we will contact you as soon as we practicably can to inform you of the situation. If you are already in resort we will assist you in arranging return travel to the airport. In the unlikely event of any of these occurrences no refund payment would be payable to you. These risks are deemed to be assumed by the customers and insurance should be procured to mitigate this risk as soon as possible after booking.
6. HOLIDAY INSURANCE: You must procure insurance including cover for the risks detailed in condition 5 above as soon as possible after making your booking. Please note that not all Winter Sports insurance will include cover for the risks described in condition 5 and care should be taken to select an appropriate and comprehensive policy.
7. CONDITIONS OF CARRIAGE / FLIGHTS: skivo2 Ltd do not provide flights or train travel. We are able to source airport transfers (Geneva, Chambery, Grenoble and Lyon) and rail station (Moutiers) transfers. skivo2 Ltd have no part in the contract between you and the charterer, airline or train company. Please note that for returns to the various airports a generous amount of time will be provided for the transfer journey, check-in and onward transit through the airport. It should be noted that if, as a result of any delay owing to accident, weather, guest lateness or any other incident out of the control of your transfer company, then they or skivo2 Ltd will not be liable for any additional costs incurred due to missed flight or trains departures.
8. DAMAGE: Any damage to the accommodation or any property by the client whether accidental or deliberate must be paid for in the resort.
9. PRICE GUARANTEE: The prices on this website are based on the foreign currency exchange rate of £1 = 1.18 euros. If the value of sterling should fall below £1 = 1.05 euros at any time between your initial booking and twelve weeks before your arrival in resort, we reserve the right to add a surcharge to your holiday. If your final invoice has already been prepared and issued prior to twelve weeks before your arrival in resort, this will be recalculated and reissued. If you have paid your holiday balance in advance of the final invoice payment date we also reserve the right to recalculate and reissue the invoice to reflect the new outstanding balance. We guarantee to limit this surcharge to £30 per person per week. In return we cannot give refunds should exchange rates alter favourably. Only Government action or War can alter this promise.
10. THE SKI COURSE: Ten hours of lessons are usually organised for two hours duration over five days. The ski course is free and included in the price of the holiday. Lessons are organised to include skiers of similar abilities and hence you may find lessons are at different times for members of your group. However, the courses are flexible and if you specifically ask to ski with friends we will do our best to accommodate you. If, in the unlikely event, you do not fit into one of our lessons, you may have to take private ski lessons at an extra cost. Please note that should you either not ski or choose not to join in our lessons then no reduction will be offered from our standard holiday price. Snowboard tuition is not included in your holiday price.  If any of your party would like snowboard tuition then we can assist with putting you in touch with suppliers.
11. INFANTS: Infants must be under the age of two years on the date of departure from resort. An administration charge of £75 will be made for each infant. There is also an airport transfer charge or rail station transfer charge should this be required. Baby/child seats are provided free of charge.
12. PERSONAL BELONGINGS: skivo2 Ltd accepts no liability for loss, delay in transit or damage to personal belongings. Where third parties are involved, providing transport or any other services, reference must be made to their respective terms and conditions, which apply to their obligations and liabilities. skivo2 Ltd cannot under any circumstances be responsible for acts or omissions of any third party.
13. CREDIT / DEBIT CARD TRANSACTIONS: Our preferred method of payment is by bank transfer. If it is more convenient for you to pay by debit/credit card we are happy to take payment this way. We are not able to accept American Express. Please note that we are not a large business and some of our processes require a more flexible approach which does sometimes mean we don’t process debit or credit card payment the same day or even the same week (although we do endeavour to be as quick as possible as it is in our business interest to do so). skivo2 Ltd take no responsibility for any charges incurred by clients as a result of their own financial planning.
14. CHILDCARE: Any bookings are made directly between yourself and your nanny service and are not the responsibility of skivo2 Ltd.
15. SKI HIRE: We operate our own ski hire department and our Ski Technician will make every effort to ensure your ski bindings are set appropriately. To effect accurate setting our Ski Technician will request your weight and ski ability level before setting the bindings in accordance with manufacturer’s guidelines. However, skiing accidents do happen and in the unlikely event of an accident occurring, skivo2 Ltd takes no responsibility. Guests re-adjusting their bindings during the course of their holiday, do so at their own risk.

skivo2 Ltd Terms & Conditions 2022/23 Version 3 – effective from 16 May 2022